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Mark A. Shaw,
President & CEO
AAA Southern New England
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Registry Services: A Triple Win
By Mark A. Shaw
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One of the most valued parts of the relationship that we at AAA Southern New England have with you, our members, is the feedback we receive every day about our services and benefits, as well as the role we play as an advocate for the motoring and traveling public.
A great example of your willingness to let us know what you think has involved our pilot program to provide select Registry of Motor Vehicles services at Club offices. Since late March, members have been able to successfully renew their driver’s licenses and vehicle registrations at AAA offices in Newton and Worcester. We can already tell, just by the number of members using the Registry service, that the pilot will be an unqualified success. Soon, we expect to be discussing with the Registry the expansion of this program to all AAA offices throughout the Commonwealth. |
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Registry Services: A Triple Win
By Mark A. Shaw
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One of the most valued parts of the relationship that we at AAA Southern New England have with you, our members, is the feedback we receive every day about our services and benefits, as well as the role we play as an advocate for the motoring and traveling public.
A great example of your willingness to let us know what you think has involved our pilot program to provide select Registry of Motor Vehicles services at Club offices. Since late March, members have been able to successfully renew their driver’s licenses and vehicle registrations at AAA offices in Newton and Worcester. We can already tell, just by the number of members using the Registry service, that the pilot will be an unqualified success. Soon, we expect to be discussing with the Registry the expansion of this program to all AAA offices throughout the Commonwealth.
We also saw your acceptance of this program when we asked you to e-mail state legislators to let them know that you wish to continue to enjoy the convenience of license and registration renewals at AAA branch locations. Thousands of AAA members sent tens of thousands of e-mails to state representatives and senators, and we greatly appreciate your continuing support.
AAA has provided Rhode Island members similar Registry services for several years, and this innovative program is expected to ease the renewal process for the 2.2 million Massachusetts drivers who are also AAA members by expanding locations and hours for renewals. In addition to finding free parking and convenient Saturday hours, members pay no premium to renew Massachusetts licenses and registrations — only the normal fees charged by the state for renewals.
When AAA members come to us for Registry services, it will take a reasonable number of customers out of the RMV lines — which will also help non-members. Our experience across the border in Rhode Island has produced happy members, shorter Registry lines and enhanced service to that state’s motorists.
One of the first members to use our Newton office said it best: “People are going to be thrilled. What could be better than to come here to AAA? It’s going to be convenient for a lot of people.”
That’s the type of feedback we like.
The Registry has called this program a win, win, win — for the Registry, its customers and AAA members. We agree. And, based on your feedback, so do you. 
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Be Courteous to Other Drivers This Summer
By Mark A. Shaw
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Remember the days of the Sunday drive? The family would pile into the car and enjoy the scenery on country back roads. The simple act of going for a ride was a pleasurable experience unto itself.
These days, driving is often a means to an end. We endure long commutes on congested highways while our heads spin with the 15 things we need to do in the office that morning or at home that evening.
Then why do so many people make matters worse by driving aggressively? Aren’t our lives stressful enough without having to worry about other motorists who behave as if they’re playing a video game?
We’ve all encountered them — the drivers who tailgate, cut you off or nearly run you off the road. At one point or another, many of us may have had the urge to give these “road warriors” a taste of their own medicine.
But, according to the AAA Foundation for Traffic Safety, if you stoop to their level to retaliate or punish them, you’ll be engaging in your own form of aggressive driving that can escalate a minor incident into a major tragedy.
Your best course is to get out of the way and let it go. Someone driving aggressively may not be thinking clearly. Maybe the driver you’re about to gesture at is a first responder on the way to an emergency, a parent trying to get an injured child to the hospital or just another driver like you who made a careless move. In any case, you don’t want their problems to become your problems, so get out of the way.
If you believe another driver is being especially dangerous, have your passenger note the license-plate number of the car, wait until you can stop in a safe, public place, and call the police. If someone tries to follow or threaten you, head directly for the nearest police or fire station for assistance.
Be sure to keep a cool head yourself, too. Create a low-stress situation when you’re behind the wheel by giving yourself plenty of time to get to your destination without rushing. Keep the temperature comfortable, the music soothing and the conversation light.
And if you do find yourself growing impatient in the driver’s seat, think about this: The person you’re tailgating or about to cut off could be your neighbor, your child’s teacher, your grandmother. Don’t put anyone in harm’s way, and keep yourself safe too.
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Plan Your Summer Drive With AAA
By Mark A. Shaw
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Drive vacation season is here, and there’s some good news if you’re getting ready to plan a road trip. Gas prices are sharply lower than they were a year ago, and AAA does not expect them to average more than $2.50 a gallon this summer. Plus, there are plenty of travel bargains to be had.
Based on both these factors, AAA predicted Memorial Day weekend travel would be up this year, with roughly 32.4 million Americans going 50 or more miles away from home. Still, these are times when value is more important than ever, and you can rest assured that your AAA membership card is the ticket to discounts on lodging, dining, attractions and much, much more.
Throughout this issue of AAA Horizons, you’ll find plenty of great destination ideas and tools to simplify your vacation planning. AAA’s Auto Travel experts have created more than 30 Drive Vacations packages, many of which are featured in our “Explore New Destinations” four-page insert. Whether you’re looking for the energy of a city, the thrills of a theme park or a taste of Canadian culture, there’s something for you.
Our front page feature this month, “The Diary of a TourBook Editor,” offers a glimpse into the daily life of one of AAA’s restaurant critics. As Inspector 70 writes, “Although it’s a wonderful job, it’s still work — reviewers critique every aspect of a meal.” In fact, through the work of Inspector 70 and her counterparts, tens of thousands of restaurants and hotels are evaluated every year, and 58,000 of those are AAA Approved.
That means when you see a AAA Diamond rating, you can be sure the property has passed a rigorous test — whether it’s a simple One Diamond motel or a luxurious Five Diamond restaurant. The ratings, which you can find in the TourBooks available in all local AAA offices or on AAA.com, help make each facet of your vacation exactly what you want it to be.
One other feature in this month’s issue is our summer vacation essay contest. We’ve printed the winning entries, and as you’ll read, not every trip works out exactly as planned. Some, like the Motta family’s meeting with their long-time pen pal in Prince Edward Island, are the stuff of dreams. But others, like Kathleen Gifford’s, hit a speedbump along the way.
Just as AAA was there when Ms. Gifford and her sister ran out of gas at 2:30 a.m., we’ll be there for you on your next trip before, during and after.
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Support Primary Seat Belt Laws
By Mark A. Shaw
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Soon, television stations and other media outlets will announce the annual arrival of one of our nation’s most important public service campaigns. The phrase “Click It or Ticket” has become a well-recognized reminder that, every time we get into a vehicle, we should take the simple step of buckling our safety belts. Every time.
In both Massachusetts and Rhode Island, this is an especially important year for highway safety advocates. Legislatures in both states are currently considering primary seat belt laws, which would bring us in compliance with half the states in the country.
Right now, both Massachusetts and Rhode Island have mandatory seat belt laws in effect. That’s not a misprint. If you don’t wear a seat belt you are breaking the law. The difference is that our states have secondary enforcement laws, which means you would have to be stopped by the police for another violation in order to be cited for not wearing a seat belt. Under a primary law, the simple act of not wearing the seat belt would be reason enough to be cited.
Statistics from the National Highway Traffic Safety Administration show that in state after state, seat belt use increases significantly when a primary law is in place. That makes sense: You’re less likely to break a law if the chances are good you’ll get caught.
This year’s debate has a new angle, one that is not surprising given the economic times and the budget struggles facing lawmakers. States without a primary seat belt law in place by June 30 stand to lose millions of road project federal dollars. A total of $13.6 million is at stake in Massachusetts, and $3.7 million in Rhode Island, money no state should want to lose. And those dollars are small in comparison with the millions that would be saved in annual medical and property costs, costs that would go down if we had a primary belt law.
Seat belts save lives. Even those who staunchly oppose primary seat belt laws will say in the next breath that they buckle up and encourage others to do so. The debate over seat belts often moves toward civil liberties or other considerations, and the simple fact that lives can be saved takes a back seat.
AAA Clubs throughout the country support primary safety belt use laws. We also believe that public information and education campaigns are essential to increase public understanding of the value and use of safety belts. Law enforcement agrees, as you will soon see with the “Click It or Ticket” campaign.
Please buckle up. Every time.
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Loyal Members Reap Insurance Savings
By Mark A. Shaw
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Since 1995, AAA has worked closely with Commerce Insurance Company to bring safety, security and peace of mind to AAA members seeking auto insurance. Together, we’ve insured more than half a million AAA members in Massachusetts each and every year.
Our loyal members come from all over the commonwealth and literally represent each and every city and town. Many have been in the AAA Program with Commerce since it began. Some have just joined recently as they’ve become first-time drivers. Others are entering their senior driving years when maintaining mobility becomes a critically important aspect of everyday life.
No matter where they fall on the auto insurance timeline, there is one thing that defines all of our members: Loyalty. Because of their long-standing relationships with AAA, our members have been able to take advantage of exclusive member benefits and additional savings on their auto insurance.
A year ago, with change in the Massachusetts auto industry imminent, I had the opportunity to talk with many of our members, most of whom were wondering about what was going to happen to their policies and whether they would end up paying more for their insurance. To a person, I told them that AAA believed that these auto insurance changes would be good for all consumers, but would be especially good for AAA members.
And that held true. In fact, about 75 percent of Massachusetts drivers have seen decreases in their insurance bills. But AAA members not only saved outright on their auto insurance, they were also able to take advantage of additional coverage and protection at no additional cost. I urge all our members to be sure they are getting the benefits to which they are entitled.
You can visit one of our 35 branch offices or any one of the 500 independent agents in Massachusetts who represent the AAA-Commerce program to see that you are getting your benefits. To help make it easier, we’ve inserted a pullout section in this issue that has a full listing of the independent agents that offer this program so you can find the individual or firm most convenient for you.
I have a message for the two million loyal AAA members in Massachusetts: Reach out to your local insurance agent to make sure your loyalty to AAA translates into real savings for you.
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Letter to Barack Obama
By Mark A. Shaw
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Following last fall’s historic election, AAA’s national president, Robert Darbelnet, sent a letter to the President-elect outlining AAA’s positions on transportation-related issues. The text of President Darbelnet’s letter follows.
AAA seeks to be a partner in your effort to provide a seamless transition for President-elect Obama’s Administration. The policy study and operations review will be extremely important in ensuring the new USDOT leadership hits the ground running. This is a crucial time. The nation is at a crossroads, where there is a vital need for significant investment in transportation infrastructure.
In the near term, transportation investments will provide an economic boost to the nation’s economy and we support your efforts to include funding for transportation in the stimulus package early next year. The benefits of these investments are lasting and necessary to maintain Americans’ safety, quality of life, and our national competitiveness in an increasingly complex global economy.
AAA has been active in communicating with our 51 million members and the general public on the importance of transportation investments and the need for federal program reforms. Our research suggests that the public has little understanding of the magnitude of the challenges we face, and they lack trust in how their money is currently spent. There is no doubt the so-called “bridge to nowhere” contributed to the negative view the public holds, and it has overshadowed many positive aspects of the existing program. This negative public perception constitutes a major hurdle in effecting good policy that serves the nation.
To reestablish trust with the motoring public, we believe a clear vision, redefined federal priorities and increased accountability are required. Earmark reform must also be on the table, and leadership in USDOT will be needed to ensure earmarks meet established criteria, have priority in regional, state and local transportation plans, and adhere to a transparent process. AAA believes further program reforms should include:
• Development of detailed metrics and a move to a performance-based system for all programs;
• Better links between funding allocations and performance goals;
• The ability to track project/program outcomes to goals;
• Better data collection to ensure effectiveness.
In order for the public to rally behind the kind of investments that are likely going to be needed, we must start by acknowledging their frustration with the current approach, and clearly demonstrate a commitment to changes that deliver a direct improvement to their daily lives.
When it comes to future funding options, AAA will be guided by our “Motorists’ Bill of Rights.” All funding options must be on the table and be thoroughly debated, including fuel taxes, tolling, public private partnerships, and all other funding sources. But the public interest is paramount.
We look forward to working with the new Administration to make America stronger through investment in transportation solutions that enhance our competitiveness, improve safety, reduce congestion and provide mobility options for all Americans.
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Keep Conservation Top of Mind
By Mark A. Shaw
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As I write this, oil prices have reached four-year lows, gasoline prices are the lowest they’ve been since 2005, and there’s even talk about pump prices dropping down to $1 per gallon. When you consider that prices topped $4 per gallon just six months ago, the roller coaster ride of oil and gas prices was one of the major stories of 2008. AAA, both locally and across the nation, played a major role in the gas price saga as the primary source of gas price information for the news media.
One of AAA’s messages, especially as prices reached daily record levels, was the benefits of conservation. Granted, talking about the benefits of proper tire pressure didn’t generate sound bites and big headlines, but helping members and all motorists achieve greater fuel efficiency was one of our most important goals.
It still is.
One of the unfortunate reasons that oil and gas prices have fallen so much is that the world economy is struggling. Demand for oil is low, leaving a glut of product in the marketplace, thus lower prices at the pump. On the other hand, of course, lower prices for gas and home heating oil put money back in all of our pockets, at a time when it’s important to be able to do so.
Most expect that when the economy improves — and with it demand increases for petroleum products — prices at the pump will begin to rise again. When that happens, AAA wants its members to be able to stretch that gas dollar as far as it will go. It starts with simple conservation measures. And you can start now.
It’s probably pretty cold outside right now, but don’t waste fuel by letting your car warm up for 10 minutes when 30 seconds will do. Pay attention to your driving habits by avoiding aggressive driving and jackrabbit starts and stops. Don’t speed – it’s not only dangerous and illegal, it also wastes fuel. And, of course, make sure that you’re checking your vehicle’s tire pressure at least once a month.
The start of the new year is traditionally the time for resolutions. If you’re not wearing a seat belt every time you’re in a car, start today, Make sure that your children are properly restrained. Be aware of the long list of distractions that continue to challenge all drivers.
All of those should be easy enough to do. Conservation, though, seems to have a way of falling off the radar, especially when prices are low. The odds are that rising prices will have us talking about conservation measures again in 2009. If you start today, you will hopefully have habits for life. As I write this, oil prices have reached four-year lows, gasoline prices are the lowest they’ve been since 2005, and there’s even talk about pump prices dropping down to $1 per gallon. When you consider that prices topped $4 per gallon just six months ago, the roller coaster ride of oil and gas prices was one of the major stories of 2008. AAA, both locally and across the nation, played a major role in the gas price saga as the primary source of gas price information for the news media.
One of AAA’s messages, especially as prices reached daily record levels, was the benefits of conservation. Granted, talking about the benefits of proper tire pressure didn’t generate sound bites and big headlines, but helping members and all motorists achieve greater fuel efficiency was one of our most important goals.
It still is.
One of the unfortunate reasons that oil and gas prices have fallen so much is that the world economy is struggling. Demand for oil is low, leaving a glut of product in the marketplace, thus lower prices at the pump. On the other hand, of course, lower prices for gas and home heating oil put money back in all of our pockets, at a time when it’s important to be able to do so.
Most expect that when the economy improves — and with it demand increases for petroleum products — prices at the pump will begin to rise again. When that happens, AAA wants its members to be able to stretch that gas dollar as far as it will go. It starts with simple conservation measures. And you can start now.
It’s probably pretty cold outside right now, but don’t waste fuel by letting your car warm up for 10 minutes when 30 seconds will do. Pay attention to your driving habits by avoiding aggressive driving and jackrabbit starts and stops. Don’t speed – it’s not only dangerous and illegal, it also wastes fuel. And, of course, make sure that you’re checking your vehicle’s tire pressure at least once a month.
The start of the new year is traditionally the time for resolutions. If you’re not wearing a seat belt every time you’re in a car, start today, Make sure that your children are properly restrained. Be aware of the long list of distractions that continue to challenge all drivers.
All of those should be easy enough to do. Conservation, though, seems to have a way of falling off the radar, especially when prices are low. The odds are that rising prices will have us talking about conservation measures again in 2009. If you start today, you will hopefully have habits for life.
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Parental Involvement is Key to Safe Driving
By Mark A. Shaw
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One of the most significant developments in driver education over the last several years has been the increase in involvement by parents. And a positive development it is.
Look how the landscape has changed for teen drivers. All states now have some form of a Graduated Driver Licensing law, which allows new drivers to receive more supervised practice in their early months and years of driving. Parents are being asked to certify that students have practiced with an experienced driver for a set number of hours, a number that goes far beyond what is provided in typical driver-education programs. And a few states even require that parents take a two-hour course themselves as part of the driver- education process.
As a parent, it’s up to you to help your teen arrive at a realistic understanding of his or her obligations and the need to build skills, judgment and experience. It’s easy to overlook, but teens also need your guidance in living up to the responsibilities and obligations that go along with operating a vehicle – such as choosing a safe vehicle, insuring and maintaining it and obeying all laws.
Shaping your teen’s driving habits is a great opportunity to reinforce traits that will serve him or her throughout life, including accountability, personal responsibility, respect for people and property, consideration of others, the ability to budget, and an appreciation for actions and consequences.
It’s easy to see why teen driving is such an important topic and one of AAA’s major national initiatives. Simply stated, motor-vehicle crashes are the leading cause of death for American teenagers. Per miles driven, the crash rate for teens ages 16 to 19 is four times higher than for adults. And the crash risk is even higher during the first year a teenager is eligible to drive.
Sobering thoughts, yes, but out of them comes opportunity. Recent studies find that teens demonstrate the safest driving behavior when parents remain involved in driver education even after teens are licensed drivers. Set a good example by always using your safety belt. Invest in driver education from a reputable school. Commit to a practice and introduce privileges gradually.
Years as a passenger do not give anyone the skill, knowledge or experience to be a safe driver without additional effort. That effort starts with parents and caregivers, who recognize that safe driving is a lifelong skill, one that it’s never too early to begin to learn.
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We’re All Responsible For Protecting
Roadside Emergency Workers
By Mark A. Shaw
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Most of AAA’s public advocacy efforts through the years have focused on providing the safest and most efficient driving environment possible for motorists. We’ve achieved legislative victories addressing important issues such as drunk driving, child passenger safety, and ensuring adequate transportation infrastructure funding, to name a few.
Now the time has come to look out for the safety of those who take risks every day and night to serve and protect us as we travel the region’s highways. I’m talking about our “first-responders” – the police, fire, rescue and roadside assistance providers who offer direct aid to motorists on southern New England’s roadways.
As roads become more congested, and in many cases breakdown lanes are utilized to increase capacity, it is becoming increasingly dangerous for our first-responders. Speeding vehicles kill or injure as many as 100 police, emergency roadside assistance personnel and tow truck drivers every year.
Sadly, AAA Southern New England has seen two of its tow truck drivers killed and two others injured in recent years. Vehicles traveling at highway speeds pose a deadly threat and often pass within inches of first-responders. The flashing lights of emergency vehicles and roadside activities can distract motorists and may even increase the danger to rescue workers.
In an effort to address this concern, AAA has pursued “Slow Down, Move Over” laws in every state across America. This legislation simply requires motorists, when approaching a roadside emergency, to vacate the lane closest to the scene when practical, or if not, to significantly reduce their speed as they approach.
At present, 43 states have “Slow Down, Move Over” statutes, including our nation’s most recently adopted law in Rhode Island. AAA is working to ensure this common-sense law will soon extend across our club’s footprint in southern New England.
Writing tickets is not the objective. The goal is to communicate to motorists the importance of providing basic driving courtesy to roadside workers, a courtesy that is too often overlooked.
“Slow Down, Move Over” reminds all of us of our obligation to drive safely and with respect for fellow motorists, pedestrians and roadside emergency workers alike.
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AAA's Commitment to Creating Safe New Drivers
By Mark A. Shaw
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A first-ever analysis from AAA finds that motor-vehicle crashes involving teenage drivers ages 15 to 17 cost American society more than $34 billion in medical expenses, lost work, property damage, and quality of life loss in just one year, 2006.
In that year, there were almost 2,400 crashes in Rhode Island involving teenage drivers 15 to 17, killing five and injuring almost 1,000, with estimated costs to society of more than $90 million.
Rhode Island has responded to those and similar statistics with one of the top five strongest Graduated Driving Licensing laws for new drivers in the country. AAA, law enforcement, and our legislators continue to look at ways to keep our young drivers safe.
Education and parental involvement are key ingredients of a successful driver education program. In Rhode Island, we are combining years of experience with innovation to provide our members with a variety of tools to assist their new drivers in becoming lifelong safe drivers.
The AAA Driving School has been in operation for 75 years, using experienced instructors and AAA’s strong knowledge of proper in-car driving instruction. In recent years, we have paid close attention to the role of parents in creating safe drivers, and it is a significant role. Our Dare to Prepare pre-permit classes bring 15-year-olds and their parents together long before the start of formal driver education, to get them ready for the process ahead and the role parents will play.
Mindful of technology, our Teaching Your Teens to Drive and driverZed programs provide home-based education and advice that can be applied in real-world conditions out in the car. Information on our programs is available by contacting our Public Affairs department or at AAA.com.
As a member of AAA’s national Board of Directors, I see firsthand the priority AAA Clubs across the country place on the safety of our new drivers. We look forward to continuing our driver training efforts and to using new research and techniques to do even better. We hope that those with new drivers will become our partners in safety.
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Transporation Funding: The Debate Continues
By Mark A. Shaw
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As the debate about the future of transportation and how to fund it continues in Washington, AAA is working to ensure that the voice of the motorist is not an afterthought in the discussion.
Motorists will likely be asked to reach deeper into their wallets to pay for transportation going forward, so it is imperative that those who pay understand what is being proposed.
On page one of this issue of AAA Horizons, the article “The Transportation Conundrum” outlines the significant issues surrounding our transportation network. AAA member publications across the country are running the article so that AAA’s more than 50 million members can better understand the upcoming debates.
Among the issues facing our political leaders and the motoring public are: the upcoming reauthorization of the federal transportation spending law; private ownership of highways; congestion pricing, which makes it more expensive to drive on designated roadways during heavy traffic periods; and motorist taxes based on the number of miles you drive.
The next President and Congress will look at these and other issues when the next highway bill comes up for debate in 2009. The future of the nation’s transportation system cannot be approached with the mindset that we can simply repeat, or reauthorize, what we have done in the past.
AAA has called for a new vision and purpose for the federal transportation program before motorists are asked to pay more. Among the principles that will guide our advocacy are the belief that motorists must receive direct and recognizable improvements to their travel experience; transportation officials must demonstrate that they are managing resources wisely through transparent decisionmaking and efficient use of funds; and revenues generated through taxes, fees and other charges to motorists must be fair, equitable and dedicated solely to meeting identified transportation needs.
Delivering on a new vision will ensure the continuance of what we all know as the American way of life. It is premised upon our ability to get to our destination at the time we want, via the route we prefer, on the transportation mode that best serves our needs.
I urge you to become familiar with the various funding options that will be articulated in the coming months and to engage in this important national debate. Policymakers need our input and perspective as they make decisions affecting American motorists for years to come.
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Make Sure It's the Road You're Looking At
By Mark A. Shaw
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A recent study from the AAA Foundation for Traffic Safety found that turning your attention away from the roadway for just two seconds doubles your odds of being involved in a crash or a near miss. Think about how short a time that is – it probably took you four or five times that long just to read this sentence.
Almost anything can distract a driver, from something interesting on a billboard to the latest discussion about the Presidential campaign on talk radio. The AAA Foundation, in fact, has identified three different kinds of distraction, any one of which can affect your driving:
• Physical distractions, like tuning the radio or trying to open your cup of coffee.
• Mental distractions – things that weigh on your mind as well as conversations with other people, whether they are in the car with you or on the other end of a cell phone.
• Combined distractions have elements of both. Have you ever tried to read a map while driving? Your hands are on the map and your brain is focused on reading it.
And what about children? I think we can all agree that when we have our kids in the car, getting them – and ourselves – safely from place to place is always our number one goal. But children can also serve as major distractions and must be considered before you even click on the seat belt and start the engine. Researchers report that kids are four times more distracting than adults as passengers, and infants eight times more distracting. The time you spend in advance making sure your young passengers will be entertained and less of a distraction is time well spent.
So what’s the answer? Experience shows us that with so many distractions in and out of the vehicle, any solution may be easier said than done. But a great first step is to recognize what distracting activity affects your driving (eating, talking to kids in the back seat, talking on the phone, yelling at radio) and making a conscious effort to avoid those activities.
Next time you get behind the wheel, think about things that distract you. Do you try to get other things done as you drive? How many times have you driven someplace and realized that you have no memory of the trip?
If you’re trying to multitask while you’re trying to drive, we can guarantee there’s at least one thing you’re not doing as well as you should.
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